Hotel Terms & Conditions
All terms and conditions apply to all bookings made through the website,
www.samabe.com
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Pre arrival
Any booking e-mails to www.samabe.com will be replied within 24 hours.
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On line reservation
All the bookings made through our website will receive a confirmation letter including the information and the inclusions of the reservations.
- All accommodation bookings must be guaranteed at the time of reservation by provision of valid credit card details.
- The card will not be charged (except cancelled as per cancellation terms). Payment may be settled upon check-in, either with USD cash or in Indonesian Rupiah (IDR) using resort valid exchange rate at day of charge.
- The credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the resort.
- For "Non Refundable" reservations we will charge your credit card for the full amount upon reservation. Furthermore please present the credit card used to make the reservation upon check-in at the resort and the credit card receipt will need to be signed upon check-in.
- If your booking is on behalf of someone else, you must contact the resort directly or the resort will contact you to arrange for third party billing.
Children Policy
- Children aged 1-3 years old share the existing bedding with the parents without any supplement charge.
- Children aged 4-11 years old share the existing bedding with the parents. Supplement charge applies for package inclusions.
- Children aged 12 years old and above are considered adult. Full charge applies
Cancellation Policy
- Low Season: 1 night cancellation fee applies if reservation is canceled within 2 days prior to arrival day.
- High Season (1 August-31 August) and Peak Season (26 December - 8 January)
- Any cancelation within 60 days prior to arrival: 1 night cancellation fee applies
- Any reservation canceled less than 30 days prior to arrival and no shows: full charge applies (based on the duration of the stay)
- In the case of "NO SHOW", the full stay charge applies.
Check-in and Check-out time
Check-in time is at 2 pm and check-out time is at 12 pm
Alcohol Policy
- Alcoholic beverages are only served to those above 18 years old
- Corkage fee applies for alcoholic drink from outside the resort
Connecting Suite Policy
Connecting suite is not guaranteed and based on availability upon check-in
Pet Policy
Pets are not allowed
Late Checkout Policy
- Late check-out is subject to availability. Additional charge applies as follows
- Late check-out until 6 pm: 50% from the rate of the suite/villa applies on the day
- Late check-out until 10 pm: 100% from the rate of the suite/villa applies on the day
- Hospitality Lounge is provided for early check-in and late check-out guests
